ATTEND ANYWHERE - TELEHEALTH CONSULTATION
THIS SERVICE IS ONLY FOR PATIENTS OF STONEHAVEN MEDICAL GROUP THAT HAVE BEEN PROVIDED A VIDEO CONSULTATION APPOINTMENT
What do I need to take part in a telehealth video call?
Telehealth video consultations can be undertaken on PC, Apple Mac, Android smartphones and tablets, and Apple iPhone or iPad devices. To use our video consultation service, you need the following items installed. These are variable depending on the device you are going to use.
2GHz dual-core, i5 processor
3GB of RAM
Microsoft Windows 7 or later
Intel 2GHz dual-core, i5 processor
3GB of RAM
MacOS 10.9 or later
Less than two years old with a front-facing camera
Android 4.3 or later
iPad 4 or later, iPad Mini 2 or later, iPhone 5 or later
iOS 9 or later
Reliable Connection to the Internet
(if you can watch a video online you can make a video call)
Microphone and Web Camera
A private, well-lit area where you will not be disturbed during the consultation
Google Chrome browser
Click HERE for download site
Attend Anywhere App installed
Click HERE for download Site
Prepare for telehealth consultation
Step 1 - Ensure Technical Set Up is complete
Please set up your chosen device as per the above specification prior to your video consultation appointment.
If there is a technical issue this may impact on our ability to provide your video consultation.
Stonehaven Medical Group is not able to offer technical support for your computer settings or set-up. Our Patient Participation Group has members who have indicated they would be able to help - please contact them for further support.
For further assistance with setup/use please visit the user guide by clicking HERE.
Step 2 - Test your setup
We would suggest checking all the above technical requirements are met BEFORE your allocated appointment time - ideally when your appointment is made, and then on the morning of the appointment. Please click on the link below and choose “Test Call” to ensure all is working as it should.
The “Test Call” runs you through the same checks as a real video call, without connecting you to anyone.
Link for the consultation
Step 3 - Your video consultation
Approximately 10 minutes prior to your allocated consultation time please click the link below and follow the instructions on screen.
NOTE: this service only works with GOOGLE CHROME or with the ATTEND ANYWHERE IOS APP installed on your device
SHOULD YOU BE UNABLE TO COMPLETE/ATTEND YOUR VIDEO CONSULTATION FOR ANY REASON PLEASE CONTACT THE PRACTICE DIRECTLY TO ARRANGE AN ALTERNATE CONSULTATION MODE.