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COVID 19 - PRACTICE UPDATES

FOR THE MOST UP TO DATE ADVICE FOR CORONAVIRUS WE RECOMMEND VISITING NHS INFORM - www.nhsinform.scot/coronavirus

IF YOU HAVE SYMPTOMS OF A NEW CONTINUOUS COUGH OR FEVER YOU MUST NOT COME TO THE PRACTICE

Latest Update - 30th March 2020

Commencing this week, people identified as being in the highest risk groups will be sent a letter from the Chief Medical Officer, Dr Catherine Calderwood, with advice on how to protect themselves and access the care and treatment they need during this pandemic. Click HERE for further information.

If you identify as being in the high risk group but have not received a letter or text by the end of this week you should check the NHS Inform website or contact the surgery

CMO Letter to High Risk Patients

We want to reassure you that you will still get the usual medical care you need during this period. Due to the situation, demand for all health services is very high and your GP practice will be in touch with you as soon as they can to arrange with you how best to ensure that. Please only get in touch with us if you have any significant concerns.


From 8am on Monday March NHS24 are now the first point of contact for any suspected Covid 19 related concerns. You should check advice online as above and should only contact 111 if you do not feel you can manage your symptoms at home or if the NHS Inform Website does not answer your query

A patient Q&A information sheet for this new service is available HERE

On this page we will try to keep you up to date with the impact of COVID 19 on the practice. We will try to update as regularly as we can.

As of the 17th of March 2020 – we are now at LEVEL 1 of COVID19 Pandemic management. Level 1 means we have to suspend many non-urgent activities which includes chronic disease monitoring, routine blood test and procedures. The NHS is likely to be experiencing a shortage of staff due to illness and self isolation over the coming weeks so please be considerate when using the NHS services.

We have implemented a triage system for ALL appointment requests so that we can decide which patients will need further assessment and by which route. We would encourage all patients to consider an alternative method of consulting with us than the traditional face to face approach - either by eConsult or by telephone. In this difficult time the eConsult platform would be our preferred option as it provides us with more detailed information.

Any letters, repeat prescriptions, etc. can be put through the letterbox to the left hand side of the main door.

We also intend to use NearMe video consultations whenever possible as this will allow for a better assessment than a telephone call. We would ask that anyone who has the capability to use this service does so and that you visit this section of the website to try a test call.

If you do have an appointment at the surgery we would ask that when you arrive you wait in your car, call 07594 228802 to check in and we will then call you back when it is time for your appointment. If you cannot come by car and have to wait inside the surgery we would advise you to keep at least 2 metres away from anyone else in the waiting room. PLEASE DO NOT USE THIS MOBILE NUMBER FOR MEDICAL/ADMIN QUERIES.

Advice relating to Covid 19 will change frequently as the pandemic progresses in the coming weeks and we will try to keep our patients updated as often as possible with any significant changes to this advice. We would encourage you to check here or the Patient Participation Group Facebook page regularly for updates and we will also aim to communicate through text message whenever possible and appropriate.

We appreciate your patience and understanding as we try to deal with a worrying and rapidly evolving situation.

 



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