We share a common purpose with our partners in health and social care – and that is to provide high quality care and ensure the best possible outcomes for the people who use our services. Promoting improvement is at the heart of what we do. We know that we deliver exceptional care on a daily basis but sometimes things go wrong and it’s how we deal with these incidents that is important.
What Happens When Things Go Wrong
Stonehaven Group Practice Duty of Candour Report 2018 – 2019
All health and social care services in Scotland have a duty of candour. This is a legal requirement which means that when things go wrong and mistakes happen, the people affected understand what has happened, receive an apology, and that organisations learn how to improve for the future.
Stonehaven Medical Group actively supports this legislation and commits to being open and honest and, when things haven’t gone as well for our patients, we listen to patient concerns, investigate what happened and learn from any mistakes.
An important part of this duty is that we provide an annual report about the duty of candour in our services. This short report describes how our practice has operated the duty of candour during the time between 1 April 2018 and 31 March 2019.
How many incidents happened to which the duty of candour applies?
In the last year, there have been no incidents to which the duty of candour applied.
Information about our policies and procedures
Where something happens that triggers the duty of candour, our staff will report this to the Practice Manager who has responsibility for ensuring that the duty of candour procedure is followed. When an incident occurs, those involved are contacted and invited in to discuss this with the practice. This ensures patient’s wishes, as to what they want to find out from the investigation, is taken into account.
Following the investigation, a significant event analysis review takes place within the practice to review what happened and identify changes for the future.
All new staff undertake Duty of Candour training at their induction and then annually. We know that serious mistakes can be distressing for staff, as well as patients, and should any incidents take place we would support patients and staff through the process.
Further information
If you require any further information please contact the Practice Manager in writing or by telephone on 0345 337 1160
